What is a digital shopping card?

A digital shopping card is an electronic or digital gift card that can be used online or at brick-and-mortar locations.

Can I share digital shopping cards with friends and family?

Yes. You can take a snapshot of the image of the gift card code and share it by email, text, or print.

What is cashback?

Cashback is a rewards incentive offered by merchants that offer digital shopping card cards in the app. The amount of cashback is dependent on what each merchant is willing to offer.

Why is there a difference between what I earn in cashback rewards and what’s available in my Current Reward Balance?

In your Reward Settings, you designate a percentage to share with your nonprofit. Your cashback rewards are divided between you and your designated nonprofit automatically after each purchase and your cashback is made available to you for your next purchase. Example: If you earn $10 in cashback rewards from a merchant and select 50% of your rewards to go to your charity, then $5 would appear in your wallet and be ready to use for your next purchase. PayGiv will convert the selected percentage reward ($5) and make a donation to your designated nonprofit.

Can I make individual donations to my charity?

Yes. One-time or recurring donations can be made to your chosen charity or any others that are part of the PayGiv network of participating charities by clicking the “Donate” icon in the navigation bar.

Are Donations Tax-Deductible?

Yes. One-time or recurring donations are tax deductible. Donations made through cashback rewards are not. You will have access to reporting showing any donations that are made throughout the year. We suggest for any further information you seek advice from your tax advisor.

When will my charity receive my donated cash-back rewards?

PayGiv processes and delivers donations to the chosen charity within 15 days of the close of the previous month's collections.

What is an e-wallet?

Once you purchase a digital shopping card by selecting “Buy Now”; your card will be stored in your PayGiv Wallet (located in the navigation bar). Your Wallet shows all the digital shopping cards you have purchased, the original purchase amount of the card, and the shopping Gift card options.

How do I check my digital shopping card balance?

Balances are generally available on the gift card merchant's website or by calling their customer service number. You can also check your digital shopping card balance at the point of sale or when you enter your Gift card code number at checkout.

How to update my digital shopping card balance?

On each digital shopping card you purchase you have the option of manually updating your balance as you spend by selecting the “Update Balance” button within your wallet. However, the history of how and when a purchase is made is only accessible through the merchant. We added the convenience so you can update and keep track of your balance at any time.

How to create a Favorite Brand?

When you frequently purchase digital shopping cards from a brand, or you want to favorite an eGift card. Tap on the digital shopping card brand, at the top of the screen you will see the "Add to favorites" button, tap the heart icon to favorite that brand. This saves the brand to the top of your list of merchants so it is easily accessed for convenient use. You can remove a favorite by tapping or clicking on the favorite button again.

Contact Us

If you have any questions, please fill out the Contact Us Form and our Customer Service Team will get back to you as soon as possible. Our Customer Service team is available from 9:00 am EST to 9:00 pm EST.

Do digital shopping cards have any fees?

No fees! You only pay the chosen amount minus any cashback rewards you apply.

Can I change the value of a digital shopping card after I buy it?

Unfortunately, no. The value of a digital shopping card is locked once you purchase it.

Can I cancel a digital shopping card purchase?

Digital shopping card purchases are final and cannot be canceled or refunded. Please double-check your selection before confirming your purchase.

How do I redeem a digital shopping card?

It's easy! In your PayGiv Wallet, select "View card" for the card you want to use. Show the QR code or barcode at checkout for scanning. If scanning isn't possible, the merchant can manually enter the code on the card. For online purchases, enter the code and PIN (if applicable) at checkout.

What happens if the retailer can’t read or scan my digital shopping card or the code doesn’t work on a website?

At the retailer: If scanning isn't working or available, the merchant can manually enter the code on the card. For online purchases, enter the code and PIN (if applicable) at checkout. If entering the code doesn’t work, please contact us at contact@paygiv.org. Our Customer Service team is available from 9:00 am EST to 9:00 pm EST.

Can I buy digital shopping cards with my credit or debit card?

Absolutely! You can purchase digital shopping cards with all major credit cards, debit cards, and Secure Direct Debit (ACH). Secure Direct Debit offers up to 3% extra cashback without credit card fees.

What payment methods can I use to purchase digital shopping cards?

We accept all major credit cards, debit cards, and Secure Direct Debit (ACH). Secure Direct Debit offers up to 3% extra cashback and bypasses credit card fees, making it a popular choice.

Can I send a digital shopping card as a gift?

You can send digital shopping cards as gifts in a variety of ways! Take a screenshot and share it via email or text. You can also print the card from the app or create a PDF to share. Send your friends and family the gift of choice and convenience!

How do I maximize my cashback rewards? (Stacking of Rewards)

Combine cashback rewards from PayGiv, credit cards/banks, and other platforms without affecting your existing loyalty programs. Stacking rewards allows you to earn extra cashback on every purchase.

How can I see how much cashback I've earned?

Track your cashback in two ways: In your Account under "Rewards" and in your Wallet under "View Complete Order History and Archived cards." Easily monitor your earning and plan your next purchase!

How can I change my charity donation percentage?

Change your charity donation percentage (10%-100%) in "My Account" under "Rewards settings." Choose how much of your cashback goes towards supporting your chosen cause.

Where can I use my PayGiv cashback Rewards?

You can use your PayGiv cashback Rewards at participating merchants and retailers within the PayGiv network. Check the list of supported vendors on the app for details.

Do digital shopping cards expire?

Digital shopping cards have no expiration date! However, we recommend redeeming them soon after purchase to avoid forgetting about them. Individual brand terms and conditions may apply, so double-check for specific policies.

Can I reload a digital shopping card after I spend it?

Reloading digital shopping cards is not currently available. But purchasing a new one is easy and convenient!

Is my financial information secure?

Yes! PayGiv prioritizes security. Your financial information is protected using industry-standard encryption and security protocols. We strive to ensure your personal and financial data stays safe.

Is connecting my bank account for Secure Direct Debit safe?

Connecting your bank account for Secure Direct Debit is as secure as credit/debit card purchases. We utilize the same secure protocols to protect your financial information.

Should I put a passcode on my phone?

Yes, using a passcode or Face/Touch ID is highly recommended. Your phone stores your PayGiv Wallet with valuable digital shopping cards, so an extra layer of security is crucial.

Can I change my charity?

Yes, you can change your chosen charity in "My Account" under "Your Supported Organization." Contact customer support if you registered with a charity authorization code.

Can I add my own charity if it’s not on the list?

All charities chosen have been vetted prior to being accepted to the list of approved charities. Charities accepted must be a 501c3/c4 and be in good standing. If you wish to have us approve a charity, please email hello@paygiv.org with the name of the charity, contact person, and phone number of the charity. This process may take as much as 30 days to complete, so please be patient.

How much of my cashback rewards donation is going to my charity?

The amount you designated upon registration (10% - 100%) will be donated directly to your chosen charity. Every bit counts in making a difference!

Why does my credit card processing deposits and debits show United Charitable as the charity?

Some charities use fiscal sponsors like United Charitable for donation processing. This simply means United Charitable acts as an intermediary to handle the financial aspects of the donation on behalf of your chosen charity. You'll see this reflected on your statement if your chosen charity uses this method.

What if I lose my digital shopping card?

Report lost or stolen digital shopping cards immediately. Unfortunately, PayGiv cannot be held responsible for lost or stolen information once you’ve purchased a card. To minimize risk, keep your phone secure and avoid sharing card details with unauthorized individuals.

How can I prevent fraudulent access to my digital shopping card wallet?

Protecting your PayGiv wallet is crucial! Here are some ways to prevent unauthorized access:

• Set a strong passcode or enable Face/Touch ID on your phone.
• Avoid sharing your username and password with anyone.
• Be cautious about opening suspicious links or downloading unknown apps.
• Log out of your PayGiv account on public devices.

Why do I need to be ID Verified?

PayGiv takes platform security and fraud prevention seriously. ID verification helps ensure the legitimacy of users and protects against fraudulent activity. It's a necessary step for maintaining a secure and trustworthy platform for everyone.

What happens if my address is wrong during ID verification?

If your address needs to be updated during ID verification, simply contact PayGiv customer support. They can guide you through the process of providing proof of your current address through official documents like a driver's license or social security card.

What happens if I forget my password?

If you have forgotten or if you lose your password, you can reset your password on the PayGiv login screen. Directly below the Login button select the “Forgot Password?” link. Type in your account's email. You will receive an email with a link to reset your account's password. If you do not see the reset email in your inbox, be sure to check your spam email. For more information return to the PayGiv home screen select “Contact Us” from the upper Menu and ask support for help.

If I am using ACH, why do you need my credit card?

In case there are issues with the ACH transaction, having credit card details provides a fallback option. If the ACH payment fails, the platform can attempt to charge the credit card as a backup.